The City of Langley’s mission is "a vibrant, healthy and safe community" that provides our citizens with a high quality of life. Providing quality city services and “full circle service” is very important to us!
Customer Service Policy:
Courtesy and Respect – We value your concerns, no matter how big or small.
Timely Response – We are committed to addressing your concerns as quickly as possible.
Clear and Accurate – We will provide the most current and complete information available.
Follow-up – We ensure we will promptly follow up with you, our customer.
Accountability – We as individual staff members are truly committed to providing full-circle service.
City staff provide service to citizens and businesses following our Full-Circle Service policy. Need to report a problem, request a service, object to a fine, ask us a question, or give us some feedback? Contact us in person, online, on the phone, or through social media.
City Hall
Langley City Hall
20399 Douglas Crescent
Langley, BC, Canada V3A 4B3
Phone: 604.514.2800
Hours of Operation
Monday to Friday: 8:30 am to 4:30 pm
Saturday, Sunday & Stat Holidays: Closed
Report a Problem
Report non-emergency problems online through our Request For Service platform. To report things like bylaw issues, illegal dumping, garbage and recycling, parks and trails issues, and more.
Emergency Contacts
Call 9-1-1 to report an emergency. Is this a public works emergency? Please call 604.514.2800 during normal business hours: Monday - Friday 8:30am - 4:30pm.
For emergencies outside of normal business hours, such as a water main break, flood or critical service disruption, standby operations personnel can be notified through Surrey Fire Dispatch at 604.543.6722
Quick Contacts
- Administration (Legislative Services & Human Resources) & Corporate Services (Finance & Taxes) 604.514.2800
- Development Services & Economic Development 604.514.2804
- Engineering 604.514.2997
- Operations & Parks 604.514.2910
- Recreation, Culture & Community Services 604.514.2940 (Recreation Facilities and Hours of Operation)
Not sure who to contact? Send your message through the Contact Langley City form.