The City of Langley’s mission is "a vibrant, healthy and safe community" that provides our citizens with a high quality of life. Providing quality city services and “full circle service” is very important to us!
Customer Service Policy:
Courtesy and Respect – We value your concerns, no matter how big or small.
Timely Response – We are committed to addressing your concerns as quickly as possible.
Clear and Accurate – We will provide the most current and complete information available.
Follow-up – We ensure we will promptly follow up with you, our customer.
Accountability – We as individual staff members are truly committed to providing full-circle service.
City staff provide service to citizens and businesses following our Full-Circle Service policy. Need to report a problem, request a service, object to a fine, ask us a question, or give us some feedback? Contact us in person, online, on the phone, or through social media.
Langley City Hall
20399 Douglas Crescent
Langley, BC, Canada V3A 4B3
Hours of Operation
Monday to Friday: 8:30 am to 4:30 pm
Saturday, Sunday & Stat Holidays: Closed
Report a Problem
Report non-emergency problems online through our Request For Service platform. To report things like bylaw issues, illegal dumping, garbage and recycling, parks and trails issues, and more.
Call 9-1-1 to report an emergency. Is this a public works emergency? Please call 604.514.2800 during normal business hours: Monday - Friday 8:30am - 4:30pm.
For emergencies outside of normal business hours, such as a water main break, flood or critical service disruption, standby operations personnel can be notified through Surrey Fire Dispatch at 604.534. 3496.
- Administration (Legislative Services & Human Resources) & Corporate Services (Finance & Taxes) 604.514.2800
- Development Services & Economic Development 604.514.2804
- Engineering 604.514.2997
- Operations & Parks 604.514.2910
- Recreation, Culture & Community Services 604.514.2940 (Recreation Facilities and Hours of Operation)
Not sure who to contact? Send your message through the Contact Langley City form.